![]() ![]() If the returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright. If you chose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition as they were received. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary.You may choose to cancel the order at any time up until 14 days after you have received the goods. You will be responsible for paying for your own shipping costs for returning your item. If you’ve done all of this and you still have not received your refund yet, please contact us at return your product, you should mail your product to: CRITIT RETURNS, Unit 8, Basey Road, Oaktree Business Park, Rackheath Ind. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted Please do not send your purchase back to the manufacturer. It must also be in the original packaging. ![]() ![]() To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. ![]()
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